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• CORNELL SECURE FILE TRANSFER PROFESSIONAL

Especially if the technician you emailed is out of the office. Emailing IT requests directly to technicians risks your request going unseen.

To request IT support, please submit your request through our Get Help web page.Find out more about CIT-provided services. Rarely do you need to contact them directly, you can put in a request to CALS OIT and we will either help resolve your issue or escalate it to the appropriate team within CIT. We are a part of CALS but also affiliated with the larger community.ĬIT is the Central IT organization at Cornell and they manage campus-wide services such as email, Canvas, physical network cabling, etc. Questions about the Office of Information Technology, or any aspect of CALS OIT management should be directed to the Director of IT, Christopher local IT support is provided by CALS OIT. The teams focus on information technology solutions and reporting services which enhance the academic mission and business process of The College of Agriculture and Life Sciences through decision support systems and sophisticated financial and administrative information reporting systems. Support is provided according to guidelines set out by a Service Level Commitment (SLC).Īdministrative Computing includes the Development team and the Business Intelligence Reporting team.

CORNELL SECURE FILE TRANSFER PROFESSIONAL

The mission of this group is to facilitate the use of information technology for teaching, research, and outreach, to provide knowledgeable, accessible, economical, and professional client and server support, and to engage in planning, cooperation, and implementation of resources across the College, to move CALS forward in the area of Information Technology. Support and Operations consists of three service areas, each encompassing multiple units, along with a small central component supporting College-wide endeavors, all reporting to the CALS Director of IT. The CALS OIT is composed of two major areas and teams - Support & Operations, and Administrative Computing. The mission of CALS Office of Information Technology (OIT) is to use our extensive information technology experience to provide consistent, integrated, and scalable delivery of timely solutions and support and to be thought-leaders and innovators in the application and delivery of infrastructure and administrative computing activities across the college. About CALS Office of Information TechnologyĪbout CALS Office of Information Technology Our Mission.The following list will help new employees find the resources they need to settle in more quickly. Welcome to CALS! Our goal with this article is to provide, or help you find, all of the IT support services you will need to do your job. While this information is primarily for new faculty and staff in CALS and their supervisors, it has many items that will be helpful for long-term employees as well.